Descrição da Empresa
The SELLBYTEL Group is a leading international provider of premium outsourced services in sales, customer ser-vice, technical support and human resources. At 38 locations throughout the world, our highly qualified 5,500 em-ployees are delivering outstanding performance for large and medium-sized companies.
Oferta de Emprego Customer Care Advisor (m/f)
Customer Care Advisor (m/f)
|Sector: Call Centers / Help Desk|
|Empresa: Livingbrands Portugal | Data: 09/01/2017 | Visto: 188|
|Regime: Full Time | Local: Oeiras | ID: 116803|
|Descrição da Oferta
Are you looking for a new challenge? Convince us with your skills and join our team!
In line with SELLBYTEL Group’s Technical Support and Service project, we are currently recruiting Customer Support Advisors to be part of an exciting new team, working for the leader in the technological sector (computers, telecommunication, entertainment). Our Service will be responsible for resolving Customer’s technical requests, when possible, in a single telephone call using customer’s trouble-shooting protocols:
Customer Care Advisor - English (m/f)
Your main tasks:
- Take incoming user requests (via telephone, email, voicemail, pager, or other automated alerts), log call details onto case management systems and provide response and resolution within SLA to customer;
- Progress / close service requests to a satisfactory conclusion on call management system;
- Proactively update customers with status and resolution progress;
- Monitor / progress all open queries in queue;
- Escalate potential service issues to appropriate level;
- Achieve an excellent customer satisfaction level.
Our Profile of Preference:
- Native or very high level of English;
- Advanced user knowledge of IT environment;
- Windows and Mac environment literate;
- Experience a customer service environment, preferably technical support;
- Service passion;
- Responsible and independent work habit;
- Good communication and team skills, flexibility and stress resistance.
- Training paid;
- Work place: Oeiras (Tagus Park);
- Extensive training on market leading products, personal development programs and mentoring to fully develop skills;
- Good career prospects in a reputable company which rewards serious and hard workers;
- Full time positions.
The SELLBYTEL Group is a leading international provider of premium outsourced services in sales, customer ser-vice, technical support and human resources. At 63 locations throughout the world, our highly qualified 8,000 employees are delivering outstanding performance for large and medium-sized companies.
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